Bihi Healthcare Services welcomes referrals from healthcare professionals, support coordinators, Local Area Coordinators (LACs), GPs, allied health providers, community organisations, participants, and families. As a registered NDIS provider, we meet the national standards required to accept and deliver registered supports, giving referrers confidence that their clients will receive clinical and professional care of a verified standard.
We are a registered NDIS provider led by a Director with direct clinical experience across disability, aged care, ABI, mental health, dementia, and complex care. Referrers can be confident that clinical governance and quality oversight are embedded in how we operate, not just stated in a brochure.
Registered nursing, therapeutic supports (Master’s-qualified counsellor), support coordination, plan management, personal care, and community access, coordinated under one provider, minimising fragmentation in your participant’s support network.
We understand that delays in referral processing directly impact participants. Our intake team responds promptly to all referrals and keeps referrers informed at key stages.
Our team has depth of experience supporting participants with disability, acquired brain injury, mental health conditions, and complex or high-care needs. We do not shy away from complexity.
We maintain clear, professional communication with referrers throughout the participant’s onboarding and ongoing support journey.
Submit the participant’s details and support requirements via our online referral form or directly by phone or email.
Our clinical and coordination team reviews the referral and assesses the appropriate service match. We respond to all referrals promptly.
We make contact with the participant, family, or nominee to arrange an initial consultation and discuss their goals and requirements.
Following assessment and plan confirmation, services are scheduled and commence in line with the participant’s needs and NDIS funding.
We accept referrals from support coordinators, LACs, GPs, allied health professionals, community organisations, participants, family members, and nominees. If you are unsure whether a referral is suitable, contact our team and we will advise.
Basic participant details, current NDIS plan status, a summary of support needs, and any relevant clinical or background information that would assist our intake assessment. You do not need to have everything, we can work through gaps during the intake process.
Yes. Our registered nursing team and multidisciplinary structure mean we are equipped to support participants with complex clinical, disability, mental health, and ABI-related needs. We encourage referrals for participants whose complexity has made finding a suitable provider difficult.
We accept NDIS Agency-managed, Plan-managed, and Self-managed funding. Please include the participant’s funding type in your referral to assist with our intake process.
We service Greater Melbourne and regional Victoria, including Geelong, Ballarat, Bendigo, Gippsland, Mornington Peninsula, Shepparton, and Warrnambool. Contact us to confirm coverage for specific locations.
Our intake team is available Monday to Friday, 9:00am – 5:00pm. For urgent clinical referrals, please contact us directly by phone so we can prioritise your request.
24-hour referral response.
Experienced multidisciplinary team.
Regular referral updates.
Everything you need to know about working with BIHI Healthcare.
Typical intake for non-urgent cases is completed within 3–5 business days.
Yes, we accept NDIS self-managed, plan- managed, and NDIA-managed participants.
